Is Hottoly free to use?
Core features are available for free. Additional features may evolve over time.
Frequently Asked Questions
Common questions and answers about using Hottoly.
Who can see my posts?
Posts are shared within your family group. They are not publicly visible like social media feeds.
Which languages are supported?
Hottoly supports Japanese, English, Korean, Chinese (Simplified and Traditional), Spanish, Portuguese, Indonesian, Thai, and Vietnamese.
How can I contact support?
Please use the support page. We welcome bug reports and product feedback.
What is the difference between free and Premium?
Premium unlocks extended capabilities such as richer history and story-related features beyond the free plan.
Where can I cancel my subscription?
You can manage or cancel your subscription from the App Store or Google Play subscription settings.
Will I be charged if I cancel during the free trial?
No charge applies if you cancel before the trial ends. The app guidance references cancelling at least 24 hours before trial end.
Can everyone post video stories?
Video stories are available for groups that meet Premium conditions.
How long do stories stay visible?
Stories are typically visible for 24 hours, with longer visibility available under Premium conditions.
Can I customize notification behavior?
Yes. The app supports notification on/off controls, per-type settings, and quiet hours.
Does Hottoly support home screen widgets?
Yes. Hottoly includes home screen widget support, which you can add from your device widget settings.
Where can I read Terms and Privacy Policy?
You can open Terms and Privacy from the app settings and from the legal pages on this website.
Can I join multiple family groups?
Yes. The app supports belonging to multiple groups using invite codes.